On Monday, February 6, the Nairobi Water and Sewerage Company (NAWASCO) launched an online water bill summary service to improve the way in which it provides services to city residents.
The new approach will make it simpler to obtain water account statements, NAWASCO announced in a statement posted on their social media channels.
Nairobi City Water & Sewerage Company is pleased to announce the availability of a water bill statement service through our website’s self-care portal. Read a portion of the assertion.
Users will need to register at the website portal(dot)nairobiwater(dot)co(dot)ke before they can use the service, which will be a game-changer for a growing digital market for service providers.
For a request to access your billing statement;
1.Open portal(dot)nairobiwater(dot)co(dot)ke(slash)homes on your browser
2.Log in and proceed to the self-care tab and click on ‘Get Statement
If you are not yet registered, the portal will prompt you to do so by;
1.Entering your first and second name
2.Filling in your email address
3.Entering your password (It is recommended for one to have a strong password that incorporates capital letters, and number(s) in it).
4.You will also be required to enter your phone number
5.A one-time password (OTP) request will be prompted after which you will enter to confirm eligibility
6.Enter the OTP digits after which you will be ushered to a new page
You will see three segments on your tab under the new page.
1. Self-Care
2.Other Service
3.Application of Water and Sewer
Go to the Self-Care tab and select “Get statement” from the menu.
You will be prompted to input the date(s) and month(s) for when you want the statement on the page. Prior to submitting your request, you must also give your account number and mobile number.
This information is related to Nairobi Governor Johnson Sakaja’s announcement that Nairobi City would receive 140 million additional liters of water starting in February 2023 after the Northern Collector Tunnel is formally opened.
The city has recently had water shortages, which the meteorological agency has attributed to a lack of rainfall.
