The comedian Njugush’s attempt to produce content for Equity Bank failed after he was subjected to online trolling.
Njugush was criticized for “not reading the room” in a film touting the bank’s services for paying school fees.
After receiving unfavorable feedback, the comedian removed the video.
In the video, Njugush showed the ease of using Equity Bank to pay fees while wearing a school uniform and filming from Meru County.
“Wazazi, I experienced the convenience first hand at Meru School,” he said, praising the bank for giving parents a stress-free experience.
Despite his best attempts, the video failed to impress his viewers.
This comes after complains of clients being defrauded.
Customers of the bank continue to complain about being conned by people posing as bank employees, but Equity this week warned its users against accessing public Wi-Fi when using their app.
The bank specified several don’ts that its clients should follow in order to ward off scammers in a letter sent to its customers.
Do not provide personal information to anyone, including your account number, card/CW number, ID number, date of birth, etc., the bank advised. Never reveal your pin, password, or OTP to anybody, not even your friends or family. Never converse with fraudsters through phone or SMS. You will only get calls from Equity at 0763 000 000.
On 4th February 2023, a victim received a call from someone claiming to be an Equity employee, guiding her on various instructions that led to her being swindled up to Ksh 240,000. one customer said
In addition, the financial service provider advised its consumers not to hand over their phones, laptops, or computers to random people, even those who claimed to be from telcos.
Equity, a bank founded in 2014, acknowledged hearing customer concerns about instances of fraud but reassured them that they were doing everything possible to keep the bank a secure and safe location for transactions.
